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My pump does not turn on


for models: Effective Pro, Euphoria Pro, Plenitude, Plethora, Mango, Mango Plus

Try these troubleshooting steps
  • Check on your socket first, make sure it is functioning. Make sure the power adapter is plugged in to the DC socket properly.
  • Try using the Battery Pack with your Breast Pump device. If the breast pump works with the Battery Pack, then there is a problem with your power adapter. Purchase a new power adapter by going to www.bellema-usa.com. If your Power Adapter is still under warranty, feel free to contact BelleMa Customer Service for a replacement.
  • After following the above steps and your unit still does not work, you may have a defective pump motor. Please call BelleMa Customer Service to be guided on how to purchase another motor or to ask for a Replacement/Exchange if your breast pump is still under warranty. BelleMa strives for 100% Customer Satisfaction, we will always be happy to serve your needs!

for models: Melon (XN-2203H2)

Try these troubleshooting steps
  • Check on your socket first, make sure it is functioning. Make sure the power adapter is plugged in to the DC socket properly.
  • Try using the Battery Pack with your Breast Pump device. If the breast pump works with the Battery Pack, then there is a problem with your power adapter. Purchase a new power adapter by going to www.bellema-usa.com. If your Power Adapter is still under warranty, feel free to contact BelleMa Customer Service for a replacement.
  • After following the above steps and your unit still does not work, you may have a defective pump motor. Please call BelleMa Customer Service to be guided on how to purchase another motor or to ask for a Replacement/Exchange if your breast pump is still under warranty. BelleMa strives for 100% Customer Satisfaction, we will always be happy to serve your needs!
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